The Piano Club
Terms and Conditions of Sale
Article 1 — Purpose and Scope
These Terms and Conditions of Sale (“Terms”) govern the contractual relationship between APOLLAM GROUP, a French simplified joint-stock company with a single shareholder (SASU) with a share capital of €1,000, registered under company number (SIRET) 952 027 795 00014, with its registered office at 80 bis boulevard Héloïse, 95100 Argenteuil, France (the “Seller”), and any individual purchasing a product on the website thepianoclub.co (the “Customer”).
Placing an order on the website constitutes full and unconditional acceptance of these Terms by the Customer, who acknowledges having read them prior to confirming the order.
Article 2 — Product Offered for Sale
The Seller sells an online course entitled the “Piano Club Method” (the “Course”), at the unit price of USD 97 (or its equivalent in the Customer’s local currency depending on the payment method used), inclusive of any applicable taxes.
The Course provides access to digital educational content (video lessons, modules, and related resources) designed to teach piano according to the method developed by The Piano Club.
Article 3 — Access and Delivery
Access to the Course content is granted immediately and automatically upon payment confirmation, by electronic means (online access via personal login credentials provided to the Customer).
Access to the Course is granted for lifetime use, subject to the continued operation of the service by the Seller. Should the Seller permanently discontinue the service, the Seller will notify the Customer and, where reasonably possible, offer an alternative means of accessing the content.
It is the Customer’s responsibility to verify, prior to purchase, that they have internet access and equipment compatible with the content provided.
Article 4 — Price and Payment
The price of the Course is displayed in full on the sales page at the time of purchase. Payment is due in full, upfront, online, via the payment methods made available on the website (credit/debit card and/or any other secure payment method offered by the Seller’s payment provider).
The transaction is processed securely by a third-party payment provider. The Seller does not collect or store any of the Customer’s banking details.
The order is considered final once payment has been confirmed by the payment provider.
Article 5 — Right of Withdrawal and Waiver
Under French and EU consumer law (notably Article L. 221-18 of the French Consumer Code), consumers generally benefit from a 14-day withdrawal period for purchases made online.
However, for digital content supplied on an intangible medium whose performance begins immediately upon order, Article L. 221-28(13) of the French Consumer Code provides that the right of withdrawal cannot be exercised once the Customer has expressly consented to immediate performance of the contract and has expressly waived their right of withdrawal.
Accordingly, at the time of purchase, the Customer must actively check (the box is not pre-ticked) the following statement before being able to complete the order:
“I acknowledge that this digital course will be accessible immediately after payment, and I expressly waive my 14-day right of withdrawal, in accordance with Article L. 221-28 of the French Consumer Code.”
As this box must be checked to validate the order, the Customer acknowledges that no refund may be claimed under the statutory right of withdrawal once access to the Course has been granted.
The Seller remains free to offer, on a purely commercial and non-mandatory basis, a satisfaction-guaranteed or money-back offer if it chooses to advertise one on its sales page. In the absence of such an explicit statement on the sales page at the time of purchase, no refund guarantee other than the statutory one described above shall apply.
Article 6 — Customers Outside the European Union
For Customers residing outside the European Union, the withdrawal rules described above, which derive from French/EU law, do not automatically apply. The Seller may nonetheless choose to apply the same rules uniformly to all customers for consistency, subject to any mandatory consumer-protection rules applicable in the Customer’s country of residence.
The Seller reserves the right to sell the Course to any person regardless of location, subject to compliance with local laws applicable to the Customer, for which the Customer remains solely responsible for verification.
Article 7 — Intellectual Property
The content of the Course (videos, teaching materials, method, text, visuals) is protected by copyright and remains the exclusive property of the Seller. Purchase of the Course grants the Customer a strictly personal, non-transferable right of use.
The Customer may not reproduce, distribute, resell, share their access credentials, or commercially exploit, in whole or in part, the content of the Course, in any form whatsoever, without the Seller’s prior written authorization.
Article 8 — Liability
The Seller undertakes to use all reasonable means to ensure continuous, high-quality access to the Course, without any obligation of result regarding the technical availability of the website and hosting servers.
The Seller shall not be held liable for temporary interruptions of access due to maintenance operations, force majeure, or malfunctions attributable to third parties (hosting provider, payment provider, or the Customer’s internet service provider).
Any educational results achieved by the Customer depend on their personal effort and practice; the Seller does not guarantee any specific outcome.
Article 9 — Personal Data
Personal data collected at the time of the order is processed by APOLLAM GROUP in accordance with the GDPR, as described in the website’s Privacy Policy, available at thepianoclub.co.
Article 10 — Complaints and Mediation
For any question or complaint, the Customer may contact the Seller at van@thepianoclub.co. In accordance with Articles L. 616-1 and R. 616-1 of the French Consumer Code, if a written complaint to customer service is unsuccessful, consumers residing in France or the EU may refer the matter free of charge to a consumer mediator; the mediator’s contact details will be provided upon request or specified on the website.
Article 11 — Governing Law and Jurisdiction
Last updated: to be completed at the date of publication.